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Frequently Asked Questions
 
     
  This area covers shipping, returns, payment options, privacy, print terminology & more. Please click the links below to immediately direct you to your specific interest.  
     
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How do I order online?  
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What if I don't see "add to cart" next to the product I want?  
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What if I don't see "View Cart" on a webpage, when I have something in the cart?  
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Shipping:  
   
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Payment Options:  
   
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Returns    
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Privacy Policy  
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Print Terminology  
   
     
 
SHIPPING (back to top)
 
  Delivery schedule and Shipping Charges:  
 
  • Most orders are shipped the same day, or within 24 hours of receipt of your order. You'll be given all the details upon your phone order, or a reply email from any email order. Online orders will receive an email from us when your order is shipped. Please CALL or EMAIL us for an order total prior to ordering by mail.
  • Shipping charges:
    BOOKS: Book and/or video orders are shipped media mail through the post office. For phone orders, the postage is generally $4.50 for the first item, $1.00 additional per additional item. When ordering online, the postage reflected has been calculated by the product weight - again shipping via media mail. If you would like books sent by any method other than media mail, or if the book order is to be delivered outside the continental U.S., please call/email rather than order online, so we can quote you the postage accordingly.
    ART: Art and other items are product specific, and you'll be quoted the shipping either verbally or written upon receipt of your phone/email order, or calculated on your online order. Usually, all unframed artwork is anywhere from $8.50 to $20.00 (depending on the size of the artwork) for the entire package (meaning you can have multiple prints in one box and be charged the same postage as if it was for only one print). These rates are valid for most shipments to the lower 48 states. Basically, we're not in business by overcharging you on the shipping charge.
 
  Carriers and methods of delivery: (back to top)  
 
  • United States Postal Service (USPS): We use the post office to ship out the majority of our book orders. Book orders shipped within the US are sent MEDIA MAIL via the postal service which makes the shipping costs very reasonable. In media reports we've seen comparing transit time of packages sent priority and media (book rate), packages generally take the same amount of transit time, but if you live on the west coast - give your order at least 7-10 business days before you start wondering where the order is. Many of the small sized art open edition and poster orders are sent rolled in a tube and delivered via Priority Mail Service.
  • UPS: UPS shipments are fully insured and are trackable. Most of the limited edition art prints are shipped via UPS. *Please note that UPS can not deliver to a PO Box. We've had $1,000+ orders sent out via USPS to PO Boxes and there is just no way to tell where the package is from the time it leaves our door to your post office - not a good feeling! Of course, if that's all you have available, we'll send your order to a PO Box via USPS.
    If you have email and would like to track your UPS shipment, please ask and we can have your UPS tracking number provided in an email. You will then be able to track your shipment online at www.ups.com.
  • FEDEX: Available upon request. We can use this carrier should you prefer it, and we do use FEDEX when shipping large packages not able to be handled by UPS or via the post office.
 
  Levels of Service (Speed of Delivery): (back to top)  
 
  • All deliveries are quoted and shipped at a ground (non-express) service price.
  • We can offer you express services if necessary - charges will depend on size, weight, service speed, and distance. Rates available upon request.
  • It is recommended you phone in your order if you would like express service so we can provide you with a quote over the telephone and act immediately to your order request.
 
  Damages in Transit: (back to top)  
 
  • If your order is damaged upon receipt, first please accept our apology. No one likes the hassle and we take great steps to package your order as safely as possible to avoid potential problems.
  • In the event a damage does occur, please keep ALL the packaging and contact us. We will file a report with UPS/Carrier and instruct you as to how we'll handle the return. Generally, UPS will come out to where your package was delivered and pick up the damaged package(s). You don't need to be home to have it picked up, just have it ready for the driver at the place where they usually leave the packages when you're not home to accept delivery.
  • So you're not without your order contents too long, we usually try to send you a duplicate item right away if possible and we do all the work with the claim process. We try to make it as painless as possible for you. The important thing is that you keep all the package contents, carton and packing materials and contact us ASAP.
 
  Alaska/Hawaii and International Shipping: (back to top)  
 

Please PHONE or EMAIL your order for proper shipping quotes for deliveries to the following locations. Online orders for artwork to be shipped anywhere outside the lower 48 will most likely be asked for additional funds prior to processing the order to cover the added postage.

  • Alaska and Hawaii: Orders for delivery to customers in Alaska and Hawaii will more than likely be sent out through the Postal services as UPS can be very expensive (air express services only) for these locations.
  • Canadian Customers: Many Canadian orders are shipped via UPS, with the exception of books, which are shipped through the Postal Service. You may be charged a "Duty Fee" by the Canadian government for the shipment no matter which shipping method is chosen - we have no control over the Duty Fee.
  • International Customers (all orders outside the U.S. and Canada):
    The only shipping method we can offer you for this service is via Postal Service Air Mail. You may be charged a "Duty Fee" on your shipment (we don't know if you will and if so, how much it'll be - but not all countries impose this fee.) You will have to pay your carrier such a fee when the package is delivered to you - it will not be charged from us. Online orders for shipping to international destinations cannot be processed. Please call or email the gallery for assistance.
 
  Art Shipments: "How do you ship artwork?" (back to top)  
 
  • Most of the larger art pieces are shipped flat, protected between several layers of cardboard and encased in an outside carton made especially for the transit of artwork. ALL the art comes to us flat and we ship out almost every art print flat. Small artworks, such as some open editions and posters, are occasionally rolled and shipped in a tube. If you prefer not to have anything rolled (or flat), please indicate your preference with your order.
 
 
PAYMENT OPTIONS   (back to top)
 
  Accepted Credit Cards:  
 
  • We accept MasterCard, Visa, Discover and American Express. Debit cards work as well as they process as a Visa or MasterCard.
 
  Methods of Payment:  (back to top)  
 
  • Online: Online orders are accepted for products with an "add to cart" button on the webpage. Payments on our shopping cart may be made securely with any major credit card, or with your PayPal account. You'll have the option to choose either method on the shopping cart. Just so you know, PayPal is our credit card processor for online sales, which is perfectly safe, encrypted, etc. To be sure your information is safe, look for "https://..." on your browser address for the credit card page or for a small padlock icon either in the browser page address, or in the bottom border of that window.
    Upon completion of your online order, you'll receive an automated email confirming everything. And later, you'll receive an email from us when the shipment is on its way to you, or a follow up email with any questions/issues we may have about your order prior to being shipped.
 
 
  • Phone Order: You're welcome to call in your order to us toll-free at 1-800-664-9797 during normal business hours. Payment may be made by MasterCard, Visa, Discover, American Express and Debit cards.
 
 
  • Email Order: Please email your requested items along with your delivery address to info@lordnelsons.com. You'll receive a return email usually within 24 hours with an order total and ordering instructions. You'll be offered choices to phone in your charge card information, mail us a check, or request an emailed invoice which you can pay online using any major credit card or your PayPal account.
 
 
  • Mail Order by Credit Card: If you prefer to pay through the mail rather than online or by telephone, please print out, type or handwrite your order. Please include your credit card account number plus the expiration date. Make sure your credit card order includes your billing address, and shipping address if different than billing.
  • For contact purposes with your mail order, please provide a day time phone number or email should we have any questions/concerns about your order.
  • Mail (or fax) this information to Lord Nelson's Gallery. Once your order arrives, we'll process it immediately and ship it to you. Should there be any problems, we'd contact you via the info you provide with your order.
 
 
  • Fax Order: Simply follow the instructions for "Mail Order by Credit Card" section and fax in your order to us at 717-334-2103. This comes right into our office.
 
 
  • Mail Order by Check: We accept personal checks and money orders. We do not recommend sending cash. In either case, please contact the gallery for your order total prior to sending in your payment.
  • Please print out or hand write your order, include the payment made payable to "Lord Nelson's Gallery" and mail to the gallery at 27 Chambersburg Street, Gettysburg PA 17325. Please be sure to include the address where you'd like your order shipped and any special instructions you request of us. Remember, we prefer to have a street address rather than PO Box if at all possible (see the Shipping section).
  • For contact purposes with your mail order, please provide a day time phone number and/or email should we have any questions/concerns about your order. Once your order arrives, we'll process it immediately and ship it to you. Should there be any problems, we'd contact you via the contact info you provide with your order.
 
 
SHOPPING CART QUESTIONS
 
 
  • What if I don't see "Add to Cart" next to the product I want? If you don't see an "add to cart" button on the page of the product you want, you'll have to contact us by phone/email for ordering or for more information. It may be out of stock, sold out, a one of a kind piece, etc. Items that are not available for online purchase include original artwork, accoutrements & bronze sculpture. These are one of a kind items and we feel are better handled on an individual basis rather than by a shopping cart. Other products not available for online purchase include gift shop items, and some of the artwork shown on the site - basically pieces that aren't as heavily viewed on the site compared to products that are. Again, you're welcome to call or email us and we'll be happy to assist you.
  • What if I don't see "View Cart" on a webpage, when I have something in the cart? The "View Cart" button is only on the main category pages, or on pages for products that are available to purchase online. If you don't see "View Cart" on your page, return to the page of the item you already have in the cart, or on any main category page. Most books, and art print pages will also have the "View Cart" button visible for you.
 
     
 
RETURNS   (back to top)
 
 
  • We stand behind the products that we sell so if you're not satisfied with your purchase, please contact us within one week of receiving your shipment to arrange for exchange, store credit, refund, repair, or replacement. Unless the item is damaged or is a result of an error on our part, you will be responsible for all postage costs associated with your order. For damaged items, see "Damages" in the shipping section. Products must be returned in the same condition they were received. We cannot accept the return of videos if the packaging has been opened - we will of course exchange defective videos for the same title. Please feel free to contact us if you have any questions concerning our return policy.

 

 
 
PRIVACY POLICY   (back to top)
 
 
  • The personal information you provide to us through our website, stays with us. Your email address, physical address or any other contact information will not be given or sold to anyone else - we keep that here in our records. We don't bombard you with unsolicited emails or call you at home when you're about to sit down for dinner - we don't like those interruptions so we assume you don't enjoy those either.
  • Unsolicited Email/regular mail: I consider unsolicited email to be an invasion of privacy, and again, we don't enjoy that either. Upon your purchase of let's say a particular artist's work, when that artist comes out with a new piece, you may receive an email from us highlighting the latest work. On average, we send out perhaps one email per month showcasing new works for any particular artist or special event. We also produce and (e)mail a gallery newsletter twice a year. If you prefer to have no emails or anything period, please indicate that with your contact submission or at any time, we'll be happy to oblige. Our emails are sent out by an online email distibution service, and every email has an "unsubcribe" option for you if you choose. Basically, if you want the information, we'll provide it to you. If you don't, we won't.
 
 
PRINT TERMINOLOGY   (back to top)
 
 
  • Signed and Numbered (s/n): Limited-edition prints that have been signed by the artist and sequentially numbered. The artist's signature is usually found in one of the lower corners of the print and is accompanied by a number that looks like a fraction; the top number indicates the number of the print and the bottom number indicates the total number of prints in the edition. (e.g. 153/950). This would designate this particular print is number 153 out of 950 prints.
    *The myth about print numbers. In true lithography where the original medium is inked and is pressed directly on to the substrate (usually paper), it is true that the first impression is usually the sharpest, as subsequent impressions can deteriorate the original medium.
    In today's giclee and offset print reproductions, there is absolutely no difference in quality whether the print is number 1/1000 or 969/1000. Please use the following example:
    Imagine 100 sheets of paper on one end of the printer, ready to go through a press. The top sheet is fed into the press, and comes out the other end a finished print. This print is deposited onto a rack. The second sheet then comes through the printer, and is deposited on top of the first print. And so on, and so on. At the end of the run, the last sheet (100th) comes through the press and is now at the top of the pile of finished prints on the other end. The rack is brought over and hypothetically the artist is there to sign the prints. The artist takes the first print on top of the rack and signs it and then it is numbered 1/100. Remember, this was the last (100th) print off the press, not the first. If the artist continues to sign and the balance is numbered, the first print off the press will be numbered 100/100, the last in the edition. Now you see where numbering in this case doesn't have any bearing on how they came off the press or for that matter, quality of the print. Therefore, contrary to conventional wisdom, lower numbers in these editions are not more valuable than higher ones. Sure it's nice to have the uniqueness of a low number, and perhaps if two of the same prints are for sale, the lower numbered one may sell quicker but not necessarily for any more money.
  • Artist's Proofs (a/p): In offset and giclée reproductions, artist's proofs are additional prints not included in, but of the same quality as, the regular s/n edition. Artist's proofs are distinguished by the abbreviation "AP" and are numbered separately. Generally, artist proofs run about 10% additional of a s/n edition. (i.e. if there are 1000 prints made as a signed and numbered (s/n) edition, about 10% more (or 100) will be designated as a/p's).
    The history of an a/p is that they were created to signify the artist's final approval of a print after the process of reproduction. These a/p's were generally kept by the artist. In original prints such as lithographs, artist's proofs are the first prints pulled, which are the sharpest prints in the edition because the plates and screens have not yet been worn down.
    Most of today's artist proof offset and giclée reproductions however are of absolutely no different quality than any other part of the print edition. Those a/p's are sold at a premium price, as they are considered more collectible because there are less of them. In our professional opinion, unless you're considering an original print a/p, they are no more special than the regular s/n edition.
  • Edition Size: The total number of prints printed, or pulled, of one particular image. Separate edition sizes are recorded for the signed and numbered prints, artist's proofs, publisher proofs, printer's proofs, conservation editions, canvas editions, enhanced editions, etc. You should find all these various editions indicated on the certificate of authenticity - provided with most if not all limited editions.
  • Giclée: - (Pronounced Jee-Clay) is an elegant, state-of-the-art reproduction that gives a vibrant color rendition of an original painting. A result of the marriage of art and modern printing technology, a giclée faithfully reflects the vibrant color, rich detail and lush texture of the original. Giclée, a French term for "fine spray", is created by a high fidelity digital printer's tiny ink jets that spray millions of droplets of water based ink onto fine archival art paper or canvas known as the "substrate". The combination of specific inks and substrate are carefully selected to assure maximum print longevity. Giclées are produced one at a time. Depending upon their size, this intricate printing process can take up to an hour or more for each print. Afterward, giclées are coated with a protective finish to further assure their longevity. More and more artists are using the giclée process as it is today's best method to faithfully replicate the original. A giclee canvas print is usually mounted or stretched on wooden stretcher bars and framed without matting or glass - just the frame itself.
  • Gallery Wrapped Canvas: The canvas is stretched on a wooden stretcher bar, and all the edges of the print are finished on all sides. It can be displayed without a frame for a contemporary look or could also be framed if wanted.
  • Limited-Edition Print: A reproduction of an original work of art that is signed by the artist and sequentially numbered. The total number of prints is fixed or limited by the artist or the publisher.
  • Offset Lithograph: A photomechanical reproduction created by the separation of colors in the original and then the recombining of those colors on a printing press. A painting is scanned into a computer where all details of the original are eventually separated into film. The film is then developed onto metal plates - one plate for each film. (Most presses use four colors, CMYK or cyan, magenta, yellow and black.) The plate is then fastened to the printing press on a drum. A separate drum rotates and collects the appropriate color ink (cmyk) and the inked roller goes across the plate, which then inks another roller, and as that rotates, it finally transfers the ink to the paper below. That paper then goes across the press and the inking process is repeated three more times (for a total of four colors - cmyk) if using a traditional four color press. Offset means the plate never touches the substrate (the paper). Offset lithography is very well adapted to color printing and gives a sharp, clean image very close to the original painting.
  • Open-Edition Print: A reproduction of an original work of art that is sometimes signed by the artist. The number of prints published is not predetermined and is not individually numbered.
  • Replacement prints. These are extra prints held in reserve by the artist or their publisher to replace prints that may have become damaged in transit, etc.
 
 
 
 
 
 
 
 

 
   
     

     
 

©2016 Lord Nelson's Gallery ~ 1-800-664-9797
27 Chambersburg St.
Gettysburg, PA 17325
Prices & availability subject to change without notice

 

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